stubhub refund policy change

So now the tickets will not arrive in time for my event. It also noted that its ability to open discussions with Viagogo has been a part of the decision. Bought tickets for James Taylor and Bonnie Raitt. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. As pointed out by @don_shano, this is. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. From that StubHub wallet page you can request a refund instead of keeping the credit. It reads Refund in Progress. GIVE ME MY MONEY. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I will NEVER use stubhub again! According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I will be putting a hold on my credit card for the tickets and they can fight me. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Stubhub STOLE THE MONEY FROM ME!!!!! to see the game on TV? while we were at work. Never Again. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! At the event, tickets were discovered to be invalid. Never use stubhub again. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Read the full policy. That's why they have a return policy. If Adele ends up cancelling you will get a refund. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". All of our tickets were void, fakes, frauds. View Vivid Seats Refund Policy. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Your service is terrible and not worth the fee. We were not the only ones. When we bought these tickets, we had jobs and splurged for a night out. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. i have attached the information from the venue. my bank says 10+ days to get a decision if they will return my money. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. April 1, 2020 I was able to receive a refund but we all know that does not help. How is this right? StubHub Returns and Refund Policies At this point, this transaction constitutes fraud. to see the game on TV? This cookie is set by GDPR Cookie Consent plugin. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. OK, I think this show has been rescheduled to September 7, 2022. "If you have tickets to a show that is postponed, you will be able to select your refund . Remember to provide us with valuable feedback. For most current purchase, the tickets were not actually available. StubHub to Refund Over 75k Customers for Events Canceled During the By clicking Accept, you consent to the use of ALL the cookies. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. We wasted our night , took off of work and lost our ticket money. Received only one of two tickets in one package. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Worst Customer Service Ever. This is ridiculous! Honor yours. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. FRAUDULENT COMPANY!!!! How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Massachusetts has clear rules on returns and refunds. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker Read more about our event cancelation policy. Stubhub did refund, but plans are ruined last minute. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. No. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I tried transferring through Wells Fargo and they didn't let me transfer. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. No where does it state that you needed to be a student at the school to use these. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. I'm sorry but how is it their fault you messed up or your plans changed? DO NOT BUY FROM THIS COMPANY! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. This will now be our default option in Canada and in the US. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. When you mess up, that's your problem not stubhubs and not the original sellers. We will process the refund to your original payment method within 5 days. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. 5. So I would like a refund for the pass that was never sent to me. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I called ticket master and all the floor seats were sold out!! i have tried to call several times but have been on hold >3 hours on 2 occasions. I don't know how your company seems to think that 120% is of equal value or better. A total ripoff! Can I change, cancel, or get a refund for my tickets after - SeatGeek Thanks. Did you think about anybody besides yourself? You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. He did not do that. Who should shoulder those cancellation costs? Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. If I don't get a refund soon I'll be reporting theft to PayPal. If these are not available, you will likely get a full refund. Unfortunately, my order was submitted when I was clicked the cancel button. Should have checked this site first. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Hotels Using NFTs to Create a StubHub for Lodging Reservations Its a bull. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. All Rights Reserved. You also have the option to opt-out of these cookies. I emailed them screen shots proving there was no such disclosure. There were several other people at the event that had the same problem. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Please help me. Help us improve this article with your feedback. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. No Wonder I See Horrible Complaints. Putting the money back in StubHub's money-back guarantee. "These consumers made a deal with StubHub," he said. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I contacted Stubhub and they refused to refund my money. i have attached the information from the venue. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Needless to say, this concert never happened. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Furthermore, If you have any questions, please do not hesitate to contact us. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. That's literally the only way you can get your money back from these thieves. Your email address will not be published. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Just bought tickets. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. COVID refunds: Wisconsin, StubHub settlement reached - WITI If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. The refund will typically process within 5 to 8 business days. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I have been trying to reach y'all about a refund. Read this advice or complain & cry later on.. Awful company that I hope fails soon. Stubhub stole $770 from. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . StubHub is a global marketplace and our policies vary by region, in line with local guidance. We were so upset. I sold two tickets on StubHub and only received payment for one. Never again will I use StubHub! We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Too late to purchase decent seats. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. It does not store any personal data. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Combined with viagogo, we now span 90+ countries around the world. That is a great question. They said if I disputed it with my CC company they'll cancel my account with them. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. StubHub refunds: How to get cash instead of credit for events | khou.com Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. I purchased a ticket in February for a concert for over $800. I agree. Last time I'll probably use StubHub. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. this company sucks. The cookie is used to store the user consent for the cookies in the category "Performance". They just don't care! You will receive an email with instructions on how to receive your refund. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Called back for refund. I am traveling today from Mexico to Madridfor what? Thanks for stealing my money and for the lack of respect for customer experiences. "I finally got a supervisor on the line and he said 'No. Major League baseball canceled the game and StubHub changed its policy. Checked my status for my refund on two events. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I have been attempting to contact you several times regarding ticket order #553613638. I purchased tickets on their mobile app for a college basketball game. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. This cookie is set by GDPR Cookie Consent plugin. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Are you kidding me really!? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com If it is postponed/rescheduled, the tickets are still valid. How to Request a Stubhub Refund [98% Success] - DoNotPay I got real sick and cannot go to the concert I need to possibly get reimbursed please. I called immediately but received the same reply, "No refunds!" However, from the date selection to the purchase the date was changed. Or am I screwed. They said the money had already gone to the seller which is pure BS. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. If I had purchased elsewhere I would have received a full refund! I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Re: Refund in Progress. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. I placed the call today, which is the day after. I would've been able to see Chris Brown. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers..

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